Privacy Policy

This Privacy Policy describes how True Fortune Casino ("we," "us," or "our") collects, uses, and discloses your information when you access or use our services at truefortunecasinos-uk.com.

We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Information We Collect

To provide our gaming services, we collect information that identifies, relates to, or could reasonably be linked with you. This falls into several categories:

  • Registration Data: When you create an account, we collect your name, date of birth, residential address, email address, and phone number.
  • Identity Verification Data: In compliance with UK Gambling Commission (UKGC) regulations regarding Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, we may collect copies of government-issued identification (passport, driving license) and proof of address (utility bills, bank statements).
  • Transaction Data: Details of deposits, withdrawals, and wagers placed. We record the payment methods used, which may include debit cards, e-wallets, or bank transfers.
  • Technical Usage Data: Information about your device, IP address, browser type, operating system, and data collected through cookies or similar technologies regarding your interaction with our platform.
  • Communications Data: Records of your correspondence with our support team via email or live chat.

How We Use Your Information

We process your data for the following purposes:

  • Account Management: To maintain your account, process financial transactions, and provide access to our casino games.
  • Regulatory Compliance: To fulfill our legal obligations under UKGC requirements, including verifying your age, preventing fraud, and performing AML checks.
  • Responsible Gambling: To monitor your activity to identify potential signs of problem gambling, ensuring we can provide support and self-exclusion options as mandated by the UK Gambling Commission.
  • Service Improvement: To analyze site performance, personalize user experience, and ensure our games operate securely.
  • Marketing: If you have provided consent, we may send you information about promotions and offers. You may opt-out of this at any time via your account settings.

Lawful Basis for Processing

We process your data based on the following legal grounds:

  • Contractual Necessity: Processing is required to provide the gaming services you have requested.
  • Legal Obligation: Processing is required to comply with the UK Gambling Commission’s licensing conditions and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
  • Legitimate Interests: We use data to improve our services and ensure the security of our platform, provided these interests do not override your fundamental rights.
  • Consent: For marketing communications, we rely on your explicit consent.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with third parties only under strict circumstances:

  • Service Providers: We engage reputable third parties to assist with payment processing, identity verification, and IT support. These parties are bound by data processing agreements requiring them to protect your data.
  • Legal Requirements: We may disclose your information to law enforcement, regulatory bodies (such as the UKGC), or other authorities if required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

  • Financial records and identity verification documents are retained for a minimum of five to seven years post-account closure to comply with AML and tax laws.
  • Marketing data is retained until you withdraw your consent.

Your Rights Under UK GDPR

As a user in the United Kingdom, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You may request that we delete your data, subject to our legal obligations to retain records.
  • Right to Restrict Processing: You may request that we limit the processing of your data under specific conditions.
  • Right to Object: You may object to the processing of your data for marketing or legitimate interest purposes.
  • Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact our support team at [email protected].

Security Measures

We implement robust technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. This includes the use of industry-standard SSL encryption, secure servers, and regular security audits. Access to your personal data is restricted to employees and contractors who have a legitimate business need to process it.

Responsible Gambling and Safety

As part of our commitment to responsible gambling, we may use your data to identify markers of harm. We provide access to resources for those who may need assistance. If you or someone you know is struggling with gambling, please contact the National Gambling Helpline or utilize the self-exclusion services provided by GAMSTOP. We strictly enforce age verification and will immediately close any account found to belong to an underage individual.

Cookies

Our website uses cookies to enhance functionality and track usage. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings, though disabling certain cookies may impact your ability to use all features of our site.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or regulatory requirements. Any significant changes will be notified to you via email or through a prominent notice on our website. We encourage you to review this policy regularly.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to our dedicated support team at:

Email: [email protected].

If you are not satisfied with our response or believe we are processing your personal data in a way that is inconsistent with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority for data privacy.