Responsible Gambling

At True Fortune Casino, we are deeply committed to providing an environment where entertainment remains safe, fair, and, most importantly, responsible. We believe that gambling should be a fun and engaging pastime, not a source of financial or emotional distress. Your wellbeing is our top priority, and we have implemented robust systems and tools to help you maintain complete control over your gaming experience.

Our Commitment to You

We recognise that for the vast majority of our players, gambling is a controlled form of entertainment. However, we also acknowledge that for some, it can become a serious problem. As a responsible operator, we take our social responsibilities seriously. We monitor our platforms closely to identify signs of problematic play, and we provide you with the resources necessary to manage your activity effectively.

If at any point you feel that gambling is no longer a positive experience, we encourage you to use the tools outlined below or reach out to our dedicated support team.

Recognising the Signs

It is helpful to occasionally reflect on your own gambling habits. Problem gambling often develops gradually, and early intervention is the most effective way to prevent harm. You may be at risk if you find yourself:

  • Chasing losses: Trying to win back money you have already lost by betting more.
  • Neglecting responsibilities: Prioritising gambling over work, education, family, or social obligations.
  • Borrowing money: Using funds intended for essentials, such as rent or bills, to gamble, or borrowing from others.
  • Being secretive: Hiding your gambling activity from friends, family, or partners.
  • Experiencing mood changes: Feeling anxious, irritable, or depressed when you are not able to gamble.
  • Losing track of time and money: Spending significantly more time or money than you originally intended.

If you recognise any of these signs, we urge you to take immediate action. You are not alone, and there is support available.

Safer Gambling Tools

We provide a suite of tools designed to help you set boundaries and stay in control. You can access these through your account settings or by contacting our customer support team.

Deposit Limits

We highly recommend setting deposit limits as soon as you open your account. This tool allows you to restrict the amount of money you can deposit into your account over a specific timeframe (daily, weekly, or monthly). Once your limit is reached, you will be unable to add more funds until the period expires.

Reality Checks

It is easy to lose track of time when you are having fun. Our reality check feature sends periodic reminders to your screen, displaying how long you have been playing in your current session. This allows you to pause and consider whether you wish to continue.

Cooling-Off Periods

If you feel that you need a short break from our platform, you can initiate a cooling-off period. This allows you to temporarily suspend your account for a period ranging from 24 hours to up to six weeks. During this time, you will not be able to log in or play any games.

Self-Exclusion

If your gambling is becoming a significant concern, self-exclusion is a more comprehensive step. By requesting self-exclusion, you can block yourself from accessing your account for a period of six months to five years. We will take all reasonable steps to ensure you do not receive marketing materials and that your account remains closed throughout this duration. We strongly encourage you to consider excluding yourself from all other gambling operators as well.

Support Services in the United Kingdom

If you are worried about your gambling or the gambling of a loved one, there are several independent organisations in the United Kingdom that provide free, confidential advice and support.

The National Gambling Helpline

The National Gambling Helpline provides 24/7 support, advice, and information for anyone affected by gambling. You can speak to a trained advisor in complete confidence.

  • Telephone: 0808 8020 133.
  • Website: Available via major national gambling support charities.

GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms in the UK. They offer a range of services, including a moderated online forum, group chatrooms, and one-to-one counselling.

  • Website: gamcare.org.uk.

GAMSTOP is a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Signing up for GAMSTOP is a simple process that effectively blocks your access to all participating operators.

  • Website: gamstop.co.uk.

Gamblers Anonymous

Gamblers Anonymous is a fellowship of individuals who share their experiences, strengths, and hopes with each other to solve their common problem and help others recover from a gambling problem. They host regular meetings throughout the UK.

  • Website: gamblersanonymous.org.uk.

Blocking Software

In addition to the tools provided by the casino, you may wish to install third-party blocking software on your devices. This software can restrict access to all gambling-related websites and apps across your computer, tablet, and smartphone. Popular options include:

  • Gamban: Software that blocks access to thousands of gambling sites and apps worldwide.
  • BetBlocker: A free tool that allows you to block access to the gambling industry.

Protecting Minors

At True Fortune Casino, we strictly prohibit anyone under the age of 18 from using our services. We employ rigorous age-verification procedures to ensure that no minors are able to register or gamble on our platform.

If you share your computer or mobile device with individuals under the age of 18, we strongly advise you to take the following precautions:

  • Use filtering software to restrict access to gambling websites.
  • Never leave your computer or mobile device unattended while you are logged into your casino account.
  • Keep your username, password, and payment details strictly confidential.
  • Create separate profiles on your computer or device if it is used by multiple people.

Understanding Odds and Fairness

It is important to understand that gambling is a form of entertainment, not a way to generate income. All casino games are based on chance, and the house always retains a mathematical edge over time. While you may win in the short term, you should always expect to lose over the long term.

We ensure all our games are fair by using certified Random Number Generators (RNGs), which ensure that every outcome is entirely random and unbiased. Never gamble with money you cannot afford to lose, and view any potential winnings as a bonus rather than an expectation.

Our Responsibility to You

Our staff are trained to identify signs of problematic gambling behaviour. If we observe activity that suggests you may be losing control, we may reach out to you to check on your wellbeing and provide information on the responsible gambling tools available. While we aim to provide an excellent service, your safety is our ultimate priority, and we reserve the right to limit or close accounts if we believe it is in the best interest of the player.

If you ever feel overwhelmed or believe that your gambling has become unmanageable, please do not hesitate to contact our customer support team. We are here to listen and guide you through the process of setting limits or, if necessary, closing your account.

Remember, gambling should always be kept within the bounds of your entertainment budget and your personal limits. If it stops being fun, it is time to stop.