Terms & Conditions

Last Updated: June 15, 2026.

These Terms and Conditions constitute a legally binding agreement between you and True Fortune Casino (hereinafter referred to as "the Casino," "we," "us," or "our"). By accessing, registering, or using any services provided on this website, you agree to be bound by these terms, our Privacy Policy, and our Responsible Gambling Policy. If you do not agree with any part of these terms, you must discontinue use of the services immediately.

Eligibility and Registration

1.1. Access to the Casino is restricted to individuals residing in the United Kingdom who are at least 18 years of age or the age of legal majority in their jurisdiction, whichever is higher.

1.2. Participation in gambling activities is prohibited for minors. We perform age verification checks. If we are unable to verify your age, your account may be suspended, and funds withheld until verification is completed.

1.3. You are permitted to open only one account. Duplicate accounts created for the purpose of claiming multiple bonuses or circumventing rules will be terminated, and all associated winnings will be forfeited.

1.4. You are responsible for ensuring that your participation in online gambling is legal under the laws of your specific location within the United Kingdom.

1.5. Employees of the Casino, affiliates, and their immediate family members are prohibited from holding an account or participating in games.

Account Rules and Security

2.1. You must provide accurate, complete, and truthful information during the registration process. Any changes to your personal details must be updated in your profile promptly.

2.2. You are responsible for maintaining the confidentiality of your login credentials. Any activity occurring under your account is considered your responsibility.

2.3. The use of automated software, bots, or any "cheating" mechanisms to influence game outcomes is strictly prohibited and will result in the immediate closure of your account and legal action.

2.4. We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, money laundering, or a breach of these terms.

Financial Transactions and Payments

3.1. All deposits must be made using payment methods registered in your own name. Third-party deposits are strictly prohibited.

3.2. We support various payment methods suitable for the UK market, including major debit cards, e-wallets, and bank transfers. All transactions are processed in British Pounds Sterling (GBP).

3.3. Withdrawal requests are subject to internal processing times and identity verification (KYC) procedures. We reserve the right to request proof of identity, address, and source of funds prior to processing any withdrawal.

3.4. If you deposit using a method that does not support withdrawals, we reserve the right to process your payout via an alternative method at our discretion.

3.5. We do not charge transaction fees for deposits, but your banking provider may apply independent charges.

Bonuses and Promotions

4.1. All bonuses are subject to specific wagering requirements before any winnings can be withdrawn. Unless stated otherwise, standard bonuses carry a 35x wagering requirement on the deposit and bonus amount.

4.2. Only one bonus is active at any time. Bonuses cannot be combined unless explicitly stated in promotional material.

4.3. Maximum bet limits apply while a bonus is active. Placing bets exceeding the maximum limit (typically £5) may lead to the forfeiture of bonus funds and derived winnings.

4.4. We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

4.5. Abuse of promotional offers, such as "bonus hunting" or playing low-risk strategies to meet wagering requirements, will lead to account restrictions.

Responsible Gambling

5.1. True Fortune Casino is committed to promoting responsible gambling. We encourage you to view gambling as a form of entertainment rather than a source of income.

5.2. You may set deposit limits, loss limits, and session time reminders through your account settings.

5.3. We offer a "Self-Exclusion" facility if you feel you are losing control of your gambling. During self-exclusion, you will be unable to access your account, and we will take reasonable steps to prevent you from opening new accounts.

5.4. We provide links and resources to professional help organizations such as GamCare and GamStop to assist those who may be struggling with gambling-related issues.

5.5. If you believe you have a gambling problem, we strongly advise you to contact our support team at [email protected] or seek professional guidance immediately.

Anti-Money Laundering (AML)

6.1. In accordance with United Kingdom anti-money laundering regulations, we monitor all transactions to prevent financial crime.

6.2. We are legally required to report suspicious activities to the relevant authorities.

6.3. You may be required to provide "Know Your Customer" (KYC) documentation, including government-issued identification and proof of address, periodically to maintain your account status. Failure to provide such documentation may result in account suspension.

Intellectual Property

7.1. All content on this website, including software, graphics, text, and logos, is the property of the Casino or its licensed providers. Unauthorized use of this content is strictly prohibited.

7.2. You are granted a non-exclusive, personal, and non-transferable license to use the platform for personal entertainment purposes only.

Limitation of Liability

8.1. The services are provided "as is" and "as available." We do not warrant that the website will be free from errors or interruptions.

8.2. Under no circumstances shall the Casino, its directors, or employees be liable for any damages, including lost profits or data, arising from your use of the website or any inability to access the services.

8.3. We are not responsible for any failures of internet connectivity or telecommunications equipment used by the player.

Dispute Resolution

9.1. We aim to provide an excellent service, but if you have a complaint, please contact our support team at [email protected].

9.2. We will acknowledge your complaint within 48 hours and strive to resolve it within 14 days.

9.3. If you remain dissatisfied with our final decision, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body.

9.4. These terms are governed by the laws of England and Wales. Any disputes not resolved through internal channels shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Amendments

10.1. We reserve the right to amend these Terms and Conditions at any time. We will notify you of significant changes via email or an in-platform notification. Your continued use of the website following such changes constitutes your acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or require assistance, please contact our dedicated support team:

Email: [email protected].

We are available 24/7 to assist with any queries regarding your account, payments, or responsible gambling tools.